FAQ

Frequently asked questions in our FAQ's

• How do I book my Mercedes-Benz Trucks factory tour?

  The date selection and booking of a Mercedes-Benz Trucks factory tour for individual participants or groups is done online via this website. You will then receive your personalized ticket by email.

• Which production areas will be visited?

  During the factory tour, you will experience the creation of a Mercedes-Benz truck at first hand and go through the areas of cab bodyshell, cab interior and vehicle body until the truck is brought to life at the end of the line.

• What does the Mercedes-Benz Trucks factory tour cost?

  Participation in a factory tour costs EUR 25.90 per person including VAT.

• What payment methods are available?

  We offer the following payment methods for you to choose from:

  • Creditcard
  • Instant bank transfer
  • Prepayment
  • Invoice
  • PayPal
• How long does the Mercedes-Benz Trucks factory tour last?

  Please plan a duration of 1.5 hours for the factory tour.

• Can appointments be reserved for groups?

  In principle, a factory tour can be booked for one or more participants. If you have not yet booked a factory tour, you have the option of reserving it exclusively for your group. The costs depend on the maximum number of participants for the factory tour.

• Which languages are offered?

  Mercedes-Benz Trucks factory tours are offered in German and English. The respective language can be seen when selecting your desired date.

• How do I get to the Mercedes-Benz factory in Wörth?

  You will find directions to the CustomerCenter at the Mercedes-Benz factory in Wörth here .

• Are vouchers available for a Mercedes-Benz Trucks factory tour?

  You can purchase vouchers to take part in a Mercedes-Benz Trucks plant tour. These are available via the booking portal.

• Are cancellations or rebookings possible?

  Cancellations or rebookings are possible free of charge up to a maximum of 14 days before the event takes place.